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Review: Amex Centurion Lounge Dallas Fort Worth Airport (DFW)

This lounge is definitely the nicest lounge I’ve been to in the US, and it’s one of the best lounges I’ve been in period. I’d honestly say that it’s on par with some international first class lounges that I’ve been in.

View from the terminal

View from the terminal

Entrance

Entrance

Upon walking into the lounge, I requested a shower room and a spa appointment. I had to wait a short while for the shower, and the lounge agent offered to announce over the PA when my shower room was ready. I wasn’t proactively offered a spa treatment, so you should ask if you want one, but I booked a facial since the wait was considerably longer for a massage.

The shower room was large and had L’Occitane amenities. I had major problems with water temperature (it would alternate between scalding hot and freezing cold), but otherwise it was a good shower room.

Shower room

Shower room

Walking around the lounge, I was surprised by how small the lounge is. It’s not a particularly large space, but it was never too crowded during the time that I was there. There are a couple of different areas, including a couple of loungers if you want to try to sleep, but the lounge is missing good working cubicles if you want privacy or need to make a phone call.

Seating in hallway

Seating in hallway

Quieter area

Quieter area

Eating area

Eating area

Loungers

Loungers

Kids room

Kids room

Luggage lockers

Luggage lockers

The food selection was good, and the quality of the food was better than what you’d find at most airport restaurants. I found plenty of tasty vegetarian food to eat, and the signs were helpfully marked to say what was actually vegetarian. The bar also had a good wine and cocktail selection, and I enjoyed a glass of Moscato with my lunch.

End of breakfast offerings

End of breakfast offerings

Lunch offerings

Lunch offerings

Desserts

Desserts

The part that really makes this lounge stand out was the service. Perhaps it’s because of the newness of the lounge, but everyone was quite helpful. I was asked if I needed anything multiple times, and there were servers roaming around making sure that people never had an empty glass. The service might not have been the most polished, but it was eager and attentive, which is more than I can say about the ANA Suite Lounge or the British Airways Concorde Room.

Overall, I was really impressed by this lounge. It’s the nicest lounge I’ve seen in the US, they have some great amenities like free spa treatments and good hot food, and the service is friendly and attentive. I’m looking forward to seeing more Amex Centurion lounges open up in the future. You can get complimentary access to the Amex Centurion for you and two guests by having an Amex Platinum or Amex Centurion card.

Using Credit Card Return Protection

It’s no secret that I love credit cards, and not just for miles and points. Credit cards often provide a variety of other benefits and consumer protections that make me prefer to use a credit card over any other form of payment, like trip delay insurance or return protection.

I usually don’t have occasion to take advantage of benefits like return protection or purchase protection because I just don’t buy that many non-consumable goods, but I recently decided to order some clothing online. Buying clothes online is always challenging because you often don’t know how they fit, and one of the items I wanted was final sale, so the store wasn’t willing to accept a return. But I figured that I’d use my Amex SPG for the purchase, which I know offers return protection. Return protection essentially says that your credit card company will cover you if the store doesn’t accept the return, provided that you call within 90 days of the purchase date and limited to $300 per item and up to $1000 total per year (see full benefits details)

Turns out that the final sale item wasn’t a great fit, and when I tried talking to the store’s customer service line, they said that they wouldn’t accept the return because it was final sale (and outside of the store’s 30-day return window). So I called 1-800-297-8019, which is the Amex Return Protection number, and asked to file a return protection claim. I reached a helpful phone agent who asked for basic information like the date of purchase, the items purchased, the total amount charged to the card, etc. And the next morning, I received an email saying that my return protection claim had been closed, and I saw a credit on my statement for the full value of the item I wanted to return. I didn’t even need to send the item to Amex. Pretty awesome, right?

Return protection is one of many reasons why I love credit cards. Obviously, don’t abuse protections like this, but it makes it easier to shop (especially online), when you know that your credit card company has you covered.