This hotel is one of the few cheap Hilton redemptions after Hilton’s devaluation a couple of years ago. Since it’s a category 2 hotel, it’s only 10k Hilton points per night. In terms of Western hotels in Hanoi attainable using points, there’s also a category 2 Sheraton, a couple of IHG properties, a category 4 Marriott, and the Hilton Hanoi Opera, which is a category 5 (meaning 30k-40k Hilton points per night). While I haven’t stayed at any of the other hotels, I’d happily return to the Hilton Garden Inn as it was a solid choice, particularly with free breakfast via Hilton Gold status.
If you’re taking a taxi to the hotel, make sure that the driver understand that you’re going to the Hilton Garden Inn and NOT the Hilton Hanoi Opera. The latter is significantly more well known, so I was glad to have printed out a map that I could give to the driver for directions.
I unfortunately don’t have many photos of the hotel itself, so you’ll have to use your imagination. The hotel is pretty new, so things are generally nicely furnished, but it’s also not a full-service hotel, so keep that in mind. The lobby was nice and the staff was friendly, even in the face of rude hotel guests (one guy was very angry that there weren’t any bellhops to help him with his bags). The elevators weren’t air-conditioned, which I have found to be a relatively common complaint that I have in Asia.
Breakfast was surprisingly good for a not-full-service hotel. I thoroughly enjoyed the food–it wasn’t fancy or as extensive as Asian hotel breakfasts can be, but the food was solid and the pho was tasty. The service at breakfast could honestly rival first class on airlines and Michelin-starred restaurants. The servers were incredibly gracious, they were willing to fetch whatever you asked for, and they did that ninja thing that they do on Singapore such that your plates got cleared immediately upon you getting up without you noticing. It perhaps helped that I was there very early, so it wasn’t very crowded, but they were very eager to please and provide good service.
The room was perfectly comfortable and serviceable. My only small gripes were the design of the bathtub and the light switches. Essentially, because of the design of the bathroom, you’re going to get water on the floor when you shower. We thought that there was a leak in the tub, but when we called to get someone to come take a look, they acknowledged that the tub was poorly designed. And with the light switches, there was one light switch hidden behind a pillow that took us 15 minutes to find.
Overall, I’d happily stay at this hotel again. No, it’s not a Park Hyatt, but it’s a solid hotel with great service and tasty breakfast. And it’s one of the few affordable points redemptions left for Hilton.