Review: Plaza Premium Lounge Hong Kong (HKG)
The Plaza Premium Lounge at Hong Kong airport is Plaza Premium’s flagship lounge, and it’s quite nice. The lounge is located amongst many of the other lounges like the Thai and Emirates lounges, and it’s just a short walk from the United Club. The lounge accepts Priority Pass, which is how I got access.
Food options at the Plaza Premium Lounge were definitely superior to the United Club. The noodle and congee bars were legitimately tasty and of significantly better quality than the hot food options at the United Club, and I enjoyed that they offered boxed soy milk as a beverage.
There was also quite a bit of seating of various types. There was a bar area that was completely empty, there were tables for eating, there was a relaxation/lounge area that was quite crowded, and finally, there was the area with single-person seats that was completely roped off for an unknown reason (possibly because they didn’t want to clean up a separate area when the lounge wasn’t that crowded).
Overall, I enjoyed this lounge quite a bit. The food and drink options were good and local, there was ample seating, wifi was fast, and the lounge was clean. This is a great option for a long layover, and I’d happily choose this lounge over the United Club in Hong Kong.
Yes the service inside might be good. However, it has TERRIBLE policy for cancellation due to emergency.
About three days before my trip, I paid 101.65 USD with my credit card and booked a 10-hour package on the website for connecting my flight. On that day, I had family emergency so I couldn’t make the trip. Therefore, I was able to cancel and get refund from all my flight and hotel bookings, beside Plaza Premium Lounge. The staff did not let me cancel because its policy states, “Provided that Plaza Premium Lounge at least 24 hours prior notice of a cancellation of a booking for Lounge Services from the Customer.”
The policy above is really unreasonable, especially for an international lounge company serving in many different international airports. What happen if you have your flight cancelled due to bad weather? What happen if there is an accident and you have to rearrange your trip to the next day? WHAT HAPPEN IF THERE IS AN EMERGENCY THAT HOLD YOUR TRIP BACK ON THE DAY? Don’t worry! Plaza Premium Lounge eats your money anyway. Moreover, if you do not show up, they will just shut you up with “In the event of no shows by the Customer, Plaza Premium Lounge shall be under no obligation, at any time, to issue any refund of the Charges previously paid by the Customer.”
Even if you cancel 24 hour prior to the service time, “A cancellation fee for each person will be made of USD 10.” Therefore BE AWARE, since we can never foresee any emergency situation for our trip, I highly recommend DO NOT BOOK Plaza Premium Lounge WHEN PLANNING YOUR TRIP PERIOD!