service

What Distinguishes Good from Great from Outstanding Customer Service?

ByEdward

I’m currently staying at the Danna Langkawi, a hotel that–at least according to its Trip Advisor reviews–should have outstanding customer service. I haven’t had what I consider an outstanding experience so far, which has made me think a bit about what I think makes service good vs great vs outstanding. First, there’s a matter of…

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Question for Readers: What is Good Service?

ByEdward

Instead of the typical answering reader questions, I’m instead posing a series of questions for readers to share their thoughts on this week. I appreciate good service. But even as I write that, I think it’s ambiguous what I mean by “good service”. Is good service unobserved and unobtrusive? Is it fawning and obsequious? A service…