To get to the arrivals lounge, you should follow the signs to “Pay-in/Shower lounges”.
The Arrival is located just across from the Plaza Premium arrivals lounge. The entrance to The Arrival is considerably smaller!
This lounge is super functional but not a place where you’d want to dilly dally too long. They have a lot of shower rooms, so you can shower after a long haul flight before you get into town. There isn’t much comfortable seating to just hang out because that’s really not the point of the lounge. A possibly oddity is that there are no toilets except for in the shower rooms, which further reinforces the idea that this lounge isn’t somewhere you’re supposed to hang out.
They have both a small buffet and a made-to-order menu. The buffet has plenty of desserts, some salads, fruit, and a soup. I enjoyed the fact that the fruit stand had whole fruit on it, as it seemed a little more for show than anything else because who really wants to commit to an entire dragonfruit? But I was undeterred and ate a whole mango, which was pretty delicious.
The made-to-order menu had noodle soups, bento boxes, and western options. I opted for one of the Japanese bento boxes and thought it was pretty good. I was also a fatty and sampled all of the desserts: the mango pudding was more like jello with chunks of fruit, which I liked; the other desserts were not worth eating.
Overall, this is a functional arrivals lounge. You can get a shower and grab a quick bite to eat before you head into the city. It’s not somewhere where you’d want to pass a lot of time.