Instead of the typical answering reader questions, I’m instead posing a series of questions for readers to share their thoughts on this week. I appreciate good service. But even as I write that, I think it’s ambiguous what I mean by “good service”. Is good service unobserved and unobtrusive? Is it fawning and obsequious? A service…
I’ve previously reviewed the ANA Suite and Business Class Lounges at Satellite 5, but I checked ou the ANA Suite Lounge at Satellite 4 this time around. Unlike the last time I was at the ANA Suite Lounge, it wasn’t particularly crowded, and there were plenty of different seating options to choose from. If it…
Whenever I’m trying to understand why things are the way they are, I often find it useful to try to follow the money, so to speak. By following where money goes and to whom, it often becomes clear why people/companies act the way they do. A prime example in the points/miles blogosphere is why there…
As per this NYTimes article, Green Dot will stop selling MoneyPak reload cards, and the cards are expected to be out of stores by the end of March. While these cards haven’t often been used in MS schemes given the stringent cash-only requirements for loading, I think this is a good reminder that there are many forces…
The United lounges at NRT and HKG are regularly cited as the best United lounges in their network, which is perhaps more a testament to the fact that US lounges are pretty crappy. But on my layover at NRT between my two Singapore Suites flights, I decided to stop by the United Global First lounge…
I write a lot of trip reports; I read a lot of trip reports. And one of the words that makes me cringe every time I read it is “intuitive”. I blame Lucky for it, as I’m pretty sure his was the first blog where I read someone saying that the seat controls were “intuitive”. I remember reading…
Instead of answering reader questions, I’m going to pose some questions to readers. One of my habits upon entering any airport lounge is to find a place to dump my stuff and then traipse off to take photos for lounge reviews. I often leave my laptop, passport, boarding passes, and bags out in the open,…
My flight was departing from the B gates, which was a decently long walk from the Private Room and other T3 lounges. At Changi Airport, security screening takes place at the gate. In theory, this should mean that security shouldn’t take as much time, but the cluster of gates for my flight had a number…
Ask for it. Novel, I know. But in general, the person who cares most about your happiness is you. And the person who knows best how to make you happy is you. So how do you expect to get what you want if you don’t tell other people what it is that you want? Everyone…
UPDATE: This contest is now over. Thanks for entering! To kick off my week being a featured blogger, I’m giving away one American Airlines systemwide upgrade! This can be used to upgrade any one-way flight (up to 3 segments) in any fare class, but be warned that international flights can be hard to upgrade (e.g….
