United.com No Longer Showing Singapore Award Space

I was searching for award space on SQ 2 from Hong Kong to San Francisco for a friend in economy class, and I couldn’t understand why I couldn’t even SEE the flight on United.com, especially since I found space on ANA’s website (which does show availability for economy space, just not for premium cabins on long-haul routes).

Well, I wasn’t going crazy, as UA Insider has posted on Flyertalk that they’re no longer going to display Singapore Airlines award inventory at all starting December 13th.

Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and I’ll do my best to answer them.

Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines

United is continuously making me glad that I decided to leave them for American.

3 thoughts on “United.com No Longer Showing Singapore Award Space

  1. MightyTravels

    Did you know that you can still book Singapore Airlines First Class on the 777-300 with United miles? Just look up seats using the ANA search engine for the route Singapore to New Delhi. It’s available almost every day 🙂

    1. EfficientAsianMan

      Good point! But unfortunately, it now appears that United isn’t allowing agents to auto-price awards on Singapore, so adding a Singapore segment takes at least 30 minutes for the itinerary to go through the rate desk. And a friend told me that United is now blocking all Singapore trans-Pacific space, which is a major downer


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