In spite of being a relatively new plane, JAL installed a 2x2x2 angled-flat business class product on these 787s. Why angled flat? I have no idea. They also do have 787s that have lie-flat seats, and you can tell if your plane should have lie-flat seats by the presence of a premium economy cabin. That being said, the plane felt very new. The seats looked great, as did the bathrooms, and I love the giant windows on the 787. There were also personal air nozzles on this plane.
I sat in the bulkhead, which I would recommend for the extra legroom. There were only 8 passengers in business class for this flight, so the load was quite light.
At my seat, I found a sleep kit (which contained an eye mask, ear plugs, face mask, and eye refresher–more airlines should provide face masks), slippers (one of my favorite airplane amenities), headphones, a pillow, blanket, and meal order sheet. JAL also has helpful guides to the seat, so you can figure out all of the different functionality. They even have a screen with information on the location of the lavatories!
A flight attendant came around offering a “relaxing wear” top (i.e. pajamas). It was a little thick, and JAL has notoriously warm cabins, so wear it at your own risk. I was also offered a bottle of water and customs and immigration forms, but no hot towel or pre-departure beverage. I’ve read that people have had issues with English proficiency on JAL, but I’ve never had any issues. One thing that I appreciated was the meal order sheet before arrival. Given that the flight was a short red eye, you could specify whether you wanted to be woken up for breakfast or not, as well as what you wanted to eat.
Given that the actual flight time for this flight was less than 5 hours and that it was an overnight flight, the menu was super abbreviated.
The angled flat seats are not great, and the pillow and blanket were a bit flimsy. I slept for a bit, but I ended up getting woken up by loud and long announcements about 1h 15m prior to landing. On some airlines, they really try to let you sleep for as long as possible and make very few announcements, but that was not the case on this flight.
Given that I was awake, I decided to have some breakfast. JAL posts their in-flight menus on their website, and based on looking at the menu prior to the flight, I thought I’d find something that I’d be okay eating (e.g., “plain omelette”), so I didn’t pre-order a special meal (partly because past special meals on JAL have been terrible). Little did I know that there was lots of meat in the “plain omelette with bechamel mushroom sauce”: the plate was covered in bacon, and there was chicken and shrimp in the bechamel. Also, the orange sauce on the fruit plate was actually a gazpacho.
In addition the overly early announcement, the flight attendant was extremely persistent that I be buckled in starting 30 minutes prior to landing. Like to the point of being rude. I get that it’s for my safety, but I’ve never had a flight attendant want people sitting down so early prior to landing.
Anyway, while I enjoy flying 787s, and it’s probably my favorite plane to fly if I’m in economy, I would avoid the angled-flat seats on some of JAL’s 787s. And besides the barking at me for being out of my seat 30 minutes prior to landing, the service was impeccable.