Review: Japan Airlines (JAL) Business Class Boeing 777-300ER LAX to NRT

I’d flown on JAL’s Boeing 777-300ER a couple of times in first class, but this was my first time flying this plane in business class. Overall, it’s a great product hard product for business class.

My connecting flight to this flight was delayed, so my 1h 40m layover turned into a 40m layover, and I needed to get from Terminal 6 to TBIT at LAX. I was ready to sprint off the plane at LAX, but when I get off the jet bridge, there was a JAL representative waiting for me. We ran together from Terminal 6 to Terminal 5 underground, and then we got a buggy to take us from Terminal 5 to Terminal 4, and then we ran through Terminal 4 to get to the TBIT airside connector, at which point we walked to the gate, all in time for boarding to start. I felt bad for the JAL representative who had to run so far with me.

Business class is in a 2-3-2 configuration, which sounds like it should be a tight squeeze, but the seats are awesome. There’s a ton of privacy for the window seats (and middle seats in the center) once the privacy partitions go up, and you get three windows at the window seats. I also love the fact that your feet/legs aren’t constrained at all, like they are on many forward-facing business class seats (and some reverse herringbone seats).

Business class cabin

Business class seat (headphones and slippers on seat already)

Aisle seat

View across cabin

IFE screen and ottoman

One thing that I appreciate about JAL is their seat guides. They’re helpful in figuring out all of the hidden features of the seat. There isn’t a ton of storage for these seats except under the ottoman, which is probably my only fault of these seats (and, well, maybe the lack of air vents).

Guide explaing the seat

I also appreciate that they give out slippers. Slippers are one of my favorite airplane amenities. The headphones could be more comfortable, but they were at least nominally noise-canceling. The pillow and blanket were decidedly mediocre, though. One design feature that I appreciate is that the dining tray swivels so you can get in and out of your seat during meal service without having to clean everything up.

Amenity kit, slippers, headphones

The IFE screen is quite large at 23 inches and had good picture quality. If you’re disappointed by the selection of American films, I might recommend checking out the subtitled Japanese films and TV shows. I love the show, “Why did you come to Japan”, which I essentially only ever watch when flying JAL.

IFE controller

Menu

Menu

Menu

I had pre-ordered a VJML or a Jain vegetarian meal. The amuse bouche was hummus and vegetables, which was pretty tasty! So much better than just plain cold vegetables.

Hummus and vegetables

The VJML appetizer was a salad of fennel, cucumber, peppers stuffed with mushroom, and asparagus. This was okay if you like these things.

Fennel, cucumber, pepper stuffed with mushroom, asparagus

The main was lentils, okra, and rice. This was spicy, but otherwise had little flavor. I think that JAL generally has some of the best food in the sky, but their special meals aren’t very good.

Lentils, okra, rice

After dinner, I put the seat in bed mode. If the seat were a bit wider and had better bedding, it would be like a first class seat.

Seat in lie-flat position

During the flight, the flight attendants set up some Japanese snacks, chocolates, and wine in the galley.

Snack display

There’s no set second meal service. Everything is on demand, and you can usually order things through the handheld IFE controller. First up, I had the ramen. This was really delicious. Probably the best vegetarian ramen I’ve ever had. Super flavorful, tasty mushrooms, and the noodles weren’t overcooked (impressive on a plane!).

JAL Original Healthy Ramen Noodles from Kyusyu “Kyushu Jangara”

I also had the vegetable curry. This was mostly chickpeas and onions. Also very tasty, but it’s unclear to me if this is actually vegetarian, even though it was described as a vegetable curry.

JAL Original Vegetable Curry

Finally, I had my catered special meal. There was both a snack in the form of a sandwich of cucumber, tomato, and basil, as well as a hot meal of chickpeas, okra, and rice. The ramen and curry were much tastier than this special meal.

More chickpeas, okra, and rice, as well as sandwich of cucumber, tomato, and basil

Overall, this was a good flight. It’s a great hard product, and I think JAL has some of the tastiest food in the sky (albeit the special meals are not great). English proficiency wasn’t great on this flight, but there weren’t any faults to the service.

2 thoughts on “Review: Japan Airlines (JAL) Business Class Boeing 777-300ER LAX to NRT

  1. Jay

    What was most impressive to me was the ground service that met you to ensure that you got to your gate on time. With AA they wouldn’t lift a finger to help you.

    Reply

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