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Why I Don’t Want to Redeem for Business Class

In a previous post, I talked about why travel is a good use of money, which is largely because people tend to underinvest in experiences and overinvest in material goods even though experiential purchases tend to make people happier than material purchases. Taking this another step, I’ve realized that it doesn’t really make sense for me…

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Potential Experiment: Priming Phone Agents with Nonstandard Spelling Alphabets?

When calling airlines to make or change award bookings, you usually need to tell a phone agent a confirmation number. And it’s often necessary to use some sort of spelling alphabet (e.g. “A” as in “alpha”) to communicate the letters of the confirmation number to the phone agent as it’s very easy to confuse letters…

Discover’s Money Messenger Service Being Discontinued October 10th

Most people probably don’t care about this announcement since Discover’s cards aren’t particularly interesting from a frequent flyer perspective, but Discover’s peer-to-peer payments service called Money Messenger is being discontinued starting October 10th, 2013. This service, powered by Paypal, was slightly interesting in that there were no fees for sending money, but you still earned…

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The Real Reasons Why Joyce Wadler is Misinformed about Frequent Flyer Miles

While I know that this article is supposed to be humorous, I found the NYTimes article “How Many Miles Do I Need to Murder the Head of the Airline?” by Joyce Wadler to be more misguided than anything else. So many people feel like their miles are worthless–or worse, don’t even collect their miles–because they’re misinformed….